Refund Policy

Skinsation Orange County, Inc. and JG Management Inc. (collectively, "Skinsation," "we," "our," or "us") are committed to providing high-quality medical aesthetic treatments and skincare products. We encourage all patients to ask questions and fully understand their treatment plan before purchasing services or products.

By purchasing services, packages, memberships, or products from Skinsation, you acknowledge and agree to the following Refund Policy.

Medical & Aesthetic Services

All medical aesthetic services, treatments, consultations, injections, laser procedures, and other professional services are non-refundable once performed.

Because treatment outcomes vary from patient to patient, dissatisfaction with results does not entitle a patient to a refund.

If you have concerns regarding your treatment or results, we encourage you to contact our office so that one of our providers can evaluate your concerns and discuss appropriate next steps.

Consultations

Consultation fees and booking fees are non-refundable.

Where applicable, booking fees may be applied toward your scheduled treatment in accordance with our Cancellation Policy.

Deposits

Appointment deposits are non-refundable.

Deposits may be transferred to a future appointment only if the appointment is rescheduled in accordance with our Cancellation, No-Show & Late Arrival Policy.

Treatment Packages

All prepaid treatment packages are non-refundable.

Unused treatment sessions may expire in accordance with the terms provided at the time of purchase, if applicable.

Package pricing is offered based on the purchase of multiple treatments and cannot be partially refunded after purchase.

Memberships

Membership fees are non-refundable unless otherwise stated in your Membership Terms & Conditions or required by applicable law.

Membership benefits, credits, and discounts have no cash value and may not be exchanged for cash.

Skincare Products

All skincare product sales are final.

Refunds will only be considered if a product is determined to be defective or damaged at the time of purchase.

If you believe you received a defective product, you must notify Skinsation within 7 days of the purchase date. Eligible products may be exchanged for the same item or another appropriate resolution at Skinsation's discretion.

Products that have been opened, used, damaged due to misuse, improperly stored, or altered are not eligible for a refund or exchange.

Gift Cards

Gift cards are non-refundable, are not redeemable for cash except where required by law, and may not be replaced if lost or stolen.

Gift cards may be subject to additional terms and conditions.

Promotions & Special Offers

Promotional pricing, discounted services, limited-time offers, and special event pricing are subject to the terms disclosed at the time of purchase.

Promotional purchases are generally non-refundable and may not be combined with other offers unless specifically stated.

Financing

If you finance your purchase through a third-party financing provider, such as Cherry, CareCredit, or another financing partner, your financing agreement is between you and the financing provider.

Refund eligibility for services remains subject to this Refund Policy.

Questions regarding financing payments should be directed to your financing provider.

Exceptions

Refunds may be issued only when:

● Required by applicable law

● A billing error has occurred

● Skinsation determines, in its sole discretion, that a refund or account credit is appropriate

Any approved refunds will be processed using the original payment method whenever possible.

Contact Us

If you have questions regarding this Refund Policy, please contact us.

Skinsation Orange County, Inc. and JG Management Inc.

10 Corporate Park, Suite 110 Irvine, CA 92606

Phone: (949) 216-0770

Email: info@skinsationoc.com