Cancellation, No-Show & Late Arrival Policy

Skinsation Orange County, Inc. and JG Management Inc. (collectively, "Skinsation," "we," "our," or "us") value the time of our patients and providers. To ensure appointment availability and provide the highest quality care, we ask that all patients review and adhere to the following policy.

By scheduling an appointment with Skinsation, you acknowledge and agree to the terms below.

Booking Fees & Deposits

Certain consultations, treatments, and appointments require a booking fee or deposit to reserve your appointment.

For applicable appointments:

● A $100 booking fee is required to reserve your appointment.

● Your booking fee will be applied toward your treatment or service at the time of your appointment.

● Booking fees help reserve dedicated provider time and appointment availability.

Additional deposits may be required for certain procedures or package purchases.

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, we require at least 24 hours' notice.

Appointments canceled or rescheduled with less than 24 hours' notice may result in a $100 cancellation fee or forfeiture of your booking fee.

This policy allows us the opportunity to offer your reserved appointment time to another patient.

No-Show Appointments

A no-show occurs when a patient fails to attend a scheduled appointment without providing the required notice.

No-show appointments may result in:

● Forfeiture of the applicable booking fee or deposit

● A $100 no-show fee, where applicable

● Forfeiture of a treatment session included in a package or membership

● A requirement to prepay for future appointments

● Restrictions on future scheduling for repeated no-shows

Skinsation reserves the right to determine appropriate scheduling requirements for patients with repeated late cancellations or missed appointments.

Late Arrivals

Patients arriving late may have their appointment shortened to avoid delaying other scheduled patients.

If a patient arrives too late to safely complete the scheduled service, the appointment may need to be rescheduled and may be treated as a late cancellation.

Non-Refundable Payments

Unless otherwise required by law:

● Booking fees are non-refundable

● Appointment deposits are non-refundable

● Package payments are non-refundable

Booking fees are credited toward your scheduled treatment when you attend your appointment.

Packages & Memberships

Patients who purchase treatment packages or participate in membership programs remain subject to this policy.

Failure to provide the required notice may result in forfeiture of the scheduled treatment session or other applicable benefits in accordance with the Membership Terms & Conditions.

Emergencies

We understand that emergencies and unforeseen circumstances may arise.

Cancellation fees may be waived at the sole discretion of Skinsation in cases involving documented emergencies or other exceptional situations.

Provider Cancellations

Occasionally, appointments may need to be rescheduled due to provider illness, emergencies, equipment maintenance, or other unforeseen circumstances.

If this occurs, we will make every reasonable effort to notify you promptly and reschedule your appointment at the earliest available time.

Skinsation is not responsible for travel expenses, lost wages, or other incidental costs associated with appointment changes.

Changes to This Policy

Skinsation reserves the right to modify this Cancellation, No-Show & Late Arrival Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

Contact Us

If you have questions regarding this policy or need to cancel or reschedule an appointment, please contact us.

Skinsation Orange County, Inc. and JG Management Inc.

10 Corporate Park, Suite 110 Irvine, CA 92606

Phone: (949) 216-0770

Email: info@skinsationoc.com